Refund policy

Returns & Refunds

We want you to be satisfied with your purchase from the DeKalb Farmers Co-op Online Store. If you have an issue with your order, please contact us and we’ll be happy to help.

14-Day Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition you received it, unused, unworn, and in its original packaging when applicable. You will also need your receipt or proof of purchase.

To request a return, contact us at dekalbsales@afccoop.com before sending any items back. Once your return is approved, we will provide instructions for returning your item.

Approved returns should be mailed to:

Albertville Farmers Co-op
586 Mitchell Avenue
Albertville, AL 35951

Items returned without first contacting us and receiving return approval may not be accepted.

For all online store sales, order, return, or product questions, please contact dekalbsales@afccoop.com.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact us as soon as possible at dekalbsales@afccoop.com so we can review the issue and work to make it right.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Feed, food, seed, plants, or other perishable goods

  • Special-order or custom items

  • Personal care products

  • Hazardous materials, flammable liquids, or gases

  • Gift cards

  • Clearance or final-sale items

If you are unsure whether your item is eligible for return, please contact us at dekalbsales@afccoop.com before sending it back.

Exchanges

If you need a different item, size, or product, please contact us at dekalbsales@afccoop.com. In most cases, the quickest option is to return the original item, if eligible, and place a new order for the item you need.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed. Your bank or credit card company may require additional time for the refund to appear on your account.

If more than 15 business days have passed since your refund was approved, please contact us at dekalbsales@afccoop.com.

Online Store Questions

For all DeKalb Farmers Co-op Online Store sales, orders, returns, refunds, and product questions, please contact:

dekalbsales@afccoop.com