TERMS OF SERVICE

OVERVIEW

Welcome to DeKalb Farmers Co-op. The terms “we,” “us,” and “our” refer to DeKalb Farmers Co-op.

DeKalb Farmers Co-op operates this online store and website, including all related information, content, features, tools, products, and services provided to you through the website (the “Services”). Our online store is powered by Shopify, which enables us to provide these Services to you.

These Terms of Service, together with any policies referenced within them, describe your rights and responsibilities when using our website and online store.

Please read these Terms of Service carefully. By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or jurisdiction of residence.

To use certain Services, including making a purchase through our online store, you may be asked to provide information such as your email address, billing information, payment information, and shipping address.

You agree that all information you provide is accurate, current, and complete.

You are responsible for maintaining the security of your account credentials and for activity conducted through your account.

SECTION 2 - OUR PRODUCTS

We make every effort to accurately display and describe the products offered through the DeKalb Farmers Co-op Online Store. However, product colors, packaging, appearance, or other details may vary slightly from what appears on your screen.

Product descriptions, pricing, availability, and quantities are subject to change without notice.

We reserve the right to discontinue products or limit quantities available for purchase at any time.

SECTION 3 - ORDERS

When you place an order through the DeKalb Farmers Co-op Online Store, you are making an offer to purchase the selected products.

We reserve the right to accept, decline, modify, or cancel an order when necessary. Your order is not considered accepted until payment has been successfully processed and the order has been confirmed.

Please review your order carefully before submitting it. We may not be able to accommodate cancellation or modification requests after an order has begun processing.

If there is an issue with your order, we may contact you using the email address, billing information, shipping information, or phone number provided at checkout.

Purchases made through our online store are subject to our Refund & Return Policy, including our 14-day return period.

For questions regarding an online order, please contact dekalbsales@afccoop.com or call 256-878-3261.

SECTION 4 - PRICES AND BILLING

Prices, discounts, promotions, and product availability are subject to change without notice.

The price charged will be the price displayed at the time your order is placed, subject to any applicable discounts or promotions.

Unless otherwise stated, prices do not include applicable taxes, shipping, or handling charges.

Prices offered through the DeKalb Farmers Co-op Online Store may differ from prices available at our physical store locations.

You agree to provide accurate and complete billing, payment, and contact information for all purchases.

SECTION 5 - SHIPPING AND DELIVERY

Shipping and delivery times provided through our online store are estimates and are not guaranteed.

We are not responsible for shipping delays caused by carriers, weather, service interruptions, incorrect shipping information provided by the customer, or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you have questions about the shipping or delivery of an online order, contact dekalbsales@afccoop.com or 256-878-3261.

SECTION 6 - RETURNS AND REFUNDS

Purchases made through the DeKalb Farmers Co-op Online Store are subject to our separate Refund & Return Policy.

Eligible returns must be requested within 14 days of receiving the order.

Before returning an item, customers must contact dekalbsales@afccoop.com or call 256-878-3261 for return approval and instructions.

Approved returns should be sent to:

Albertville Farmers Co-op
586 Mitchell Avenue
Albertville, AL 35951

Items sent back without first requesting a return may not be accepted.

Certain products may not be eligible for return, as explained in our Refund & Return Policy.

SECTION 7 - INTELLECTUAL PROPERTY

The content available through our Services, including text, graphics, photographs, logos, product information, videos, designs, and other materials, is owned by or licensed to DeKalb Farmers Co-op and is protected by applicable intellectual property laws.

You may use our website and Services for personal, non-commercial purposes only.

You may not reproduce, distribute, modify, republish, sell, or otherwise exploit content from our website without prior written permission.

SECTION 8 - OPTIONAL TOOLS

We may provide access to tools or services offered by third parties.

We do not control these third-party tools and provide access to them “as is” and “as available.”

Your use of third-party tools is at your own discretion and may also be subject to the third party’s own terms and policies.

SECTION 9 - THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

DeKalb Farmers Co-op is not responsible for the content, accuracy, policies, products, or practices of third-party websites.

Please review the policies and terms of any third-party website before making a purchase or providing personal information.

SECTION 10 - RELATIONSHIP WITH SHOPIFY

DeKalb Farmers Co-op’s online store is powered by Shopify, which provides the technology that allows us to offer products and Services online.

However, purchases made through our store are transactions directly between you and DeKalb Farmers Co-op.

Shopify is not the seller of the products purchased from DeKalb Farmers Co-op and is not responsible for fulfilling your order or handling questions regarding products, returns, refunds, or other aspects of your purchase.

SECTION 11 - PRIVACY

Personal information collected through our Services is handled according to our Privacy Policy.

Because our online store is powered by Shopify, certain information may also be processed by Shopify and other service providers necessary to operate our online store, process payments, and fulfill orders.

Please review our Privacy Policy for additional information.

SECTION 12 - FEEDBACK AND REVIEWS

If you submit feedback, reviews, photographs, suggestions, comments, or other content to us, you represent that you have the right to submit that content.

You agree that your submissions will not violate the rights of another person or contain unlawful, abusive, misleading, or malicious material.

We reserve the right to monitor, edit, or remove content submitted through our Services when appropriate.

SECTION 13 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping charges, or other information.

We reserve the right to correct errors, update information, or cancel an order when information is inaccurate, including after an order has been submitted.

If an order is affected by an error, we will make reasonable efforts to contact you using the information provided with your order.

SECTION 14 - PROHIBITED USES

You may use our Services only for lawful purposes.

You may not use our Services to violate applicable laws or regulations, infringe on intellectual property rights, transmit malicious software, collect information about others without authorization, impersonate another person, interfere with the security or operation of our website, or engage in fraudulent or abusive activity.

We reserve the right to restrict or terminate access to our Services if these Terms are violated.

SECTION 15 - TERMINATION

We reserve the right to suspend or terminate access to our Services if we reasonably believe these Terms have been violated or our Services are being misused.

Any obligations or liabilities incurred before termination will remain in effect.

SECTION 16 - DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, our website, Services, and products are provided on an “as is” and “as available” basis except where a specific product warranty or other written guarantee applies.

We do not guarantee that access to our website will always be uninterrupted, timely, secure, or error-free.

Some jurisdictions do not allow certain warranty limitations, so portions of this section may not apply to you.

SECTION 17 - LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, DeKalb Farmers Co-op and its affiliates, employees, agents, contractors, and service providers will not be liable for indirect, incidental, special, punitive, or consequential damages resulting from your use of the Services or products purchased through the Services.

Nothing in these Terms is intended to limit liability where doing so would be prohibited by applicable law.

SECTION 18 - INDEMNIFICATION

You agree to indemnify and hold harmless DeKalb Farmers Co-op and its affiliates, employees, agents, contractors, licensors, and service providers from claims or liabilities arising from your violation of these Terms, applicable law, or the rights of another party.

SECTION 19 - SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the remaining provisions will remain in effect.

SECTION 20 - ENTIRE AGREEMENT

These Terms of Service, along with the policies referenced within them, constitute the agreement between you and DeKalb Farmers Co-op regarding your use of the Services.

Failure to enforce any provision of these Terms does not constitute a waiver of that provision.

SECTION 21 - ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

We may assign or transfer our rights and obligations when permitted by applicable law.

SECTION 22 - GOVERNING LAW

These Terms of Service and any separate agreements through which we provide Services will be governed by applicable federal law and the laws of the State of Alabama.

SECTION 23 - HEADINGS

Section headings are included for convenience and do not limit or otherwise affect the interpretation of these Terms.

SECTION 24 - CHANGES TO THESE TERMS

We reserve the right to update or modify these Terms of Service by posting an updated version on our website.

Your continued use of our website and Services after changes become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.

SECTION 25 - CONTACT INFORMATION

Questions regarding the DeKalb Farmers Co-op Online Store, including sales, products, orders, shipping, returns, and refunds, can be directed to:

DeKalb Farmers Co-op
Email: dekalbsales@afccoop.com
Phone: 256-878-3261

Mailing & Return Address:
Albertville Farmers Co-op
586 Mitchell Avenue
Albertville, AL 35951

For all online store sales and order-related questions, please contact dekalbsales@afccoop.com or call 256-878-3261.